Easing the Burden: National Resource Guide for Healthcare Providers Affected by Change Healthcare Cyberattack

HHS Unveils Health Plan Resource Guide to Support Hospitals and Providers Affected by Cyberattack

The Departments of Health and Human Services (HHS), Administration for Strategic Preparedness and Response (ASPR), and Centers for Medicare & Medicaid Services (CMS) have issued a national resource guide with health plan contact information to support hospitals and providers impacted by the Change Healthcare cyberattack. This guide aims to provide relief to healthcare providers who are still grappling with disruptions, as many are struggling to get answers from healthcare plans regarding payments and required flexibility during the unavailability of the Change Healthcare platform.

In a letter introducing the guide, HHS, ASPR, and CMS emphasize the challenges that providers face as a result of the cyberattack. They urge hospitals and health systems to review the voluntary cybersecurity performance goals that were released earlier in the year. These goals aim to improve providers’ resilience against cyber threats. Providers are encouraged to stay informed about cybersecurity best practices, take necessary precautions, and protect themselves from future attacks.

For up-to-date information on the cyberattack, visit the AHA Change Healthcare cyberattack update webpage. This webpage contains valuable resources such as announcements from CMS on accelerated and advance payments for hospitals and physicians affected by the cyberattack, frequently asked questions related to these payments, and an informational bulletin on actions states can take to provide relief to Medicaid providers impacted by the cyberattack.

For further assistance or questions, healthcare organizations can contact Molly Smith, AHA group vice president of policy at mollysmith@aha.org. It is crucial for healthcare organizations to remain vigilant in their efforts against cybersecurity threats while ensuring continuity and quality patient care.

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